The court said that the role of banking institutions has become important in the lives of common people.
The Supreme Court said that banks cannot claim that they do not have any obligation to their customers to operate the locker.
The bench of Justice MM Shantanagoudar and Justice Vineet Saran said that with globalization, the role of banking institutions has become important in the lives of common people. The apex court said that people are reluctant to keep cash, jewelry etc. on the houses, as we are slowly moving towards cashless economy. Therefore, the locker provided by banks has become an essential service. This type of services can be availed by citizens as well as foreign citizens. Although there is an option for an electronically operated locker, but those who make a mess in it can make a dent. Also, if people are not technically knowledgeable then operation of such locker is also difficult for them.
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According to SC, the customer is completely dependent on the bankThe bench said that the customers are completely dependent on the bank, which is a very capable party to protect their assets. In such a situation, banks cannot turn their back on this matter and claim that they do not have any obligation towards their customers for operating the locker. This kind of action by banks is not only a violation of the relevant provisions of the Consumer Protection Act, but also damages the confidence of investors and our credibility as an emerging economy.
Instructions for making regulations within 6 months
The court said, “It is necessary that the RBI should bring a comprehensive direction, which mandates what steps banks should take in the context of the locker.” Banks should not have the freedom to impose unilateral and unfair conditions on customers. In view of this, we require appropriate regulations in this context to the RBI in 6 months of this order. Instructs to make.
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The decision has come on the appeal of Amitabh Dasgupta of Kolkata
This decision of the Supreme Court has come on the appeal of Amitabh Dasgupta of Kolkata. Dasgupta filed an appeal against the order of the National Consumer Disputes Redressal Commission. He filed an application before the District Consumer Forum to urge the United Bank of India to return the 7 jewelery kept in the locker or pay Rs 3 lakh as compensation in lieu of its cost and loss. Was The National Consumer Disputes Settlement Commission accepted the order of the State Commission that the jurisdiction of the Consumer Forum is limited in the context of recovery of the goods kept in the locker.