Civil Aviation Ministry reprimands airlines companies
The Ministry of Civil Aviation has expressed dissatisfaction over airline companies defaulting on refunds to passengers on flight tickets booked for travel during the nationwide lockdown imposed last year.
The MoCA Secretary on Wednesday chaired a meeting with representatives of all airline companies regarding credit shell refunds.
Airline companies were reprimanded
“The MoCA Secretary held a meeting today with all airline companies regarding credit shell refunds and reprimanded the airline companies for not refunding the tickets purchased by the passengers before the lockdown last year,” an official said. Goair and Indigo have submitted their Undertaking to the Ministry, stating that they have refunded all the credit shells to the passengers.Also read: Water Taxis on 12 routes in Mumbai from May, four new routes of Ropax Ferry from December
The Supreme Court gave this order
Let us know that in the case of air flights canceled during the lockdown period from March 25 to May 25, the airlines had converted the booking amount paid by passengers into credit shells. This means that the booking amount is not refundable, it could be used by passengers to travel by air sometime. But after this case reached the Supreme Court, the court ordered that the airlines can keep the refund amount in the credit shell till 31 March 2021. If by this date, the passenger does not use the booking amount already paid, then the airlines will have to return the amount to the passengers.
This was an order in the case of international flight
In the case of international booking, the court ordered that the booking amount of the canceled flights be returned to the passenger by the airline or travel agent within 15 days of the issuance of the order. In December 2020, the government said that airlines had refunded about three-fourth of the amount of passengers in case of canceled flights. But there are still many travelers who have no clarity about their refunds.
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India’s largest domestic airline IndiGo has returned approximately Rs 1,030 crore to customers. The airline operated by Interglobe Aviation Limited said in a statement, “IndiGo has completed 99.95% customer credit shell and delivery of refunds.