Chartered accountants say that they are experiencing problems even a month after the launch of the portal. In response to an email to PTI in this regard, the CBDT said that users are complaining on certain issues related to non-availability of Income Tax Returns 3, 5, 6 and 7, while in some cases ITR filing, e-verification or Issues related to login to the portal have been reported, and corrective measures are being taken.
Efforts underway to simplify facilities- CBDT
The CBDT said that in order to simplify the facilities, corrective measures are being taken based on the opinion of the taxpayers, tax professionals and representatives of ICAI.
CBDT, the apex body for income tax affairs, said, “The department is in constant engagement with Infosys to expedite the resolution of any pending issues and to make all the remaining facilities available at the earliest.”
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CBDT said that at present around 8-10 lakh people are logging into the new portal every day and on an average 40,000 IT returns are being filed.
The tax body said, “Over 62 lakh Aadhaar linking requests have been received on the portal, around 4.87 lakh e-PANs have been issued and 1.32 lakh DSC registrations have been completed. A functionality has been created for faceless assessment of taxpayers and 24,781 responses from taxpayers have been received with 1.42 lakh attachments since July 10, 2021.
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Several chartered accountants had pointed out technical glitches in the functioning of the new income tax portal and pointed out that some major works like e-Proceedings and Digital Signature Certificate are yet to start. Also some foreign firms are facing problem in logging into the portal.
The CBDT in its reply also said that senior officials of the Finance Ministry are holding regular meetings with the Infosys team members and external stakeholders like ICAI.
The board said that concerted efforts are being made to resolve any pending issues.